1.How would you rate our communication with you during the claim process?

  i. Did not meet expectations ii. Met expectations iii. Exceeded expectations
a. Quality of communication Did not meet expectations Met expectations Exceeded expectations
b. Frequency of communication Did not meet expectations Met expectations Exceeded expectations

2. How would you rate your experience in terms of the following?

i. Did not meet expectations ii. Met expectations iii. Exceeded expectations iv. Not applicable
a. Efficiency Did not meet expectations Met expectations Exceeded expectations Not applicable
b. Speed Did not meet expectations Met expectations Exceeded expectations Not applicable
c. Assessor Did not meet expectations Met expectations Exceeded expectations Not applicable
d. Settlement Did not meet expectations Met expectations Exceeded expectations Not applicable

3. Based on your claim experience, how would you rate the ease of doing business with IDRS?

1 is "not easy to do business with", 10 is "very easy to do business with"

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Kindly provide a reason for your rating: